SME – Small and Medium Sized Enterprise
A SME can be very generally defined as a business organization with up to around 200 employees.
BPO – Business Process Outsourcing
BPO refers to the practice of outsourcing an entire business function. The most common function is IT. The BPO provider builds and maintains all the required IT services. Some examples include data centers, email, database and custom applications.
KPO – Knowledge Process Outsourcing
KPO refers to the outsourcing of domain-based processes and expertise, in addition to process expertise. This type of outsourcing is characterized by a focus on a KPO’s expertise on a domain, intensive research, and more interaction between the KPO and the business.
Virtual Private Network (VPN)
A network constructed by connecting computers together over the Internet and encrypting their communications so that intercepted data is incomprehensible. This technology provides a safe, secure and affordable method to access and share information between offices.
VoIP – Voice over Internet Protocol (VoIP)
The transmission of telephone calls over a data network. VoIP, also known as IP telephony, can send voice, fax and other information over the Internet, rather than through the regular telephone network (PSTN). A major advantage of VoIP and Internet telephony is that it avoids the tolls charged by ordinary telephone service with little or no degradation in sound quality.
FTP – File Transfer Protocol
FTP is a method for transferring files of any size across an IP network such as the Internet. There are many automated tools available to simplify FTP and provide additional capabilities such as logging and auto resume. Auto resume is a technology which can allow the transfer to pickup where it left off in cases where the Internet line is disconnected during transmission.
Digital Sender
A digital sender is a device used for automated scanning and emailing of documents.
Private Leased Lines
A private leased line is a direct dedicated connection between two offices.
CMM
The capability maturity model (CMM), developed by the Software Engineering Institute (SEI), is a model designed to help software organizations improve their development process. Acceptance and use of the CMM for process improvement varies greatly in the industry-some use it as a guideline, while others adhere to it closely. When used intelligently, CMM can help organizations develop software with much more predictable cost, schedule and quality. When used inappropriately, it can lower productivity and increase administrative overhead.
IP – Internet Protocol
Specifies the format of packets, also called datagrams, and the addressing scheme. Most networks combine IP with a higher- level protocol called Transport Control Protocol, which establishes a virtual connection between a destination and a source. IP by itself is something like the postal system. It allows you to address a package and drop it in the system, but there’s no direct link between you and the recipient.
XML – Extensible Markup Language
It is a simplified subset of SGML, capable of describing many different kinds of data. Its primary purpose is to facilitate the sharing of structured text and information across the Internet. Languages based on XML (for example, RDF, RSS, MathML, XSIL and SVG) are themselves described in a formal way, allowing programs to modify and validate documents in these languages without prior knowledge of their form.
