Application Service Provider

Software as a Service is not a new concept, it has been around for years. It’s a mature offering, but sometimes to the point of being cookie cutter and repetitive. One of the other pitfalls is that there are often times so many features built into the system that it becomes cumbersome to use. This reduces customer satisfaction and increases training and ramp up time.

Flexibility – iCatchIT has a wide range of software offerings, both custom and off the shelf, which can be tailored to your particular environment. We will only provide the features and functions required to effectively meet your needs. Should the need arise to add more functionality, we can add them at your request.

Choose your Level of Service – We can deliver our Application Service Provider offerings in a number of ways to meet your specific needs. iCatchit can provide end to end solutions that include initial consulting, software customization, hosting services, training and support. We can also provide any of those services either singularly or in any combination.

As offshore outsourcing fulfills its promise of lower labor costs, we are seeing the bar rising. Now providers are expected to provide Knowledge Process Outsourcing (KPO). At iCatchIT we like to call this Business Process Development which encompasses smart management, flexible problem-solving and intuitive efficient workflow.

Static Business Process Outsourcing is like hiring a room full of robots who slavishly perform a task without thought. For certain functions this is adequate. But in today’s rapidly evolving global marketplace, having this room filled with knowledgeable personnel who think about what they are doing, can see problems as they arise, and can react on their feet to create solutions is becoming imperative.

Companies outsource to an offshore provider to save money; but, no one wants to trade service level excellence for cheap prices or propagation of mistakes day after day. The gold standard was to exceed in-house service levels while reducing transaction costs; now it is to create and manage processes that can change, evolve, adapt.

We have the experience and skills to help your business successfully implement a KPO service offering tailored to your business needs. Take advantage of our free consulting offer and find out how iCatchIT can help you.

Outsourcing payroll got popular 30 years ago because that’s when the cost of trying to do payroll in-house became prohibitive and it took a specialist to know all the laws and rules applicable to paying your employees. At that time there was no Internet and it made sense to use a payroll service from across town because local courier service could pick up the time cards daily. And who had to pay the courier? Well, you, of course.

But the Internet has changed everything. Distance is not a factor; service is. At iCatchIT Payroll Accounting Services we guarantee reliability in our Service Level Agreement (SLA). Everything is spelled out in black and white, so you know exactly what to expect in terms of service. You will find it works just as we say it will. We are proud of the level of service our Offshore Payroll offering provides and the day-to-day reliability is extremely good.

For many small and medium business owners the costs and complexities of providing quality HR Solutions for their employees are overwhelming. From creating competitive benefits packages to complying with ever-changing government regulations, it’s a daunting challenge. This is where iCatchIT can help you.

We can provide quality HR Services to your business while significantly reducing the associated costs. iCatchIT’s HR team possesses the tools and experience to streamline your company’s HR and Benefits programs. Contact us today for a free consultation.

Service Offerings

Benefit Management Employer Liability Management

Government Compliance Payroll & Employment Administration

Recruiting & Selection Training & Development

Take advantage of iCatchIT’s wide array of CRM Services to enable your company to focus on the core competencies which have made your business successful. We can provide the tools and resources to help grow your business by increasing the level of customer service you deliver which will elevate customer satisfaction.

We can provide an end to end KPO solution or just the components you require. We provide the following services, but we are willing and able to incorporate and customize any of our other offerings to provide you the best possible solution.

Customer Service Solutions
Sales Representation and Augmentation
Help Desk Services
Custom Reports and Analytics
Lead Generation Services

We posses the expertise and experience to provide these services to small business or multinational corporations.

In addition to accounting training, education, and bookkeeping services performed at our offshore work center in Cebu, we check the process accuracy by using our American CPA consultant. Out internal audit process means it is as if the work is being done in the US, so you know exactly what to expect – a very important part of the process of iCatchIT’s Accounting Solutions.

Our commitment to quality of service and cost control is obvious from the first moment of contact with our sales staff. But that is not good enough, not in today’s market. KPO means you get a thinking partner, proactive problem solving and solutions.

	Bookkeeping To provide cost effective and accurate bookkeeping services, we utilize most of the major commercial accounting packages. This includes QuickBooks, PeachTree, NetSuite, MYOB, and Sage AccPac. We can setup an online accounting system that is convenient, secure, and easy to manage plus no more waiting for reports. We do next day financial reporting in most cases. For more information, please use the contact us option on the right and just say tell me more about financials. An expert will contact you with information you can use to make decisions. Today.
	Tax Preparation We provide backend tax preparation outsourcing services for accounting firms using Lacerte and other industry-related software.
	Accounts Receivable Our A/R process is designed for offshore outsourcing and it is seamless and reliable. You can have a dedicated assistant who will focus on problem accounts and follow up by mail (US Postal Service), phone, or email as often as you dictate. We can do monthly or cycle billing, again it is your call.
	Accounts Payable From review of billings to handling of online payable systems, our trained accountants meticulously review each payment to make sure each is prepared and processes accurately and promptly. We also do online payables, which we can setup for you or integrate into what you already have.
	Payroll We do comprehensive payroll services from the straight hourly pay to complex commission calculations to preparation of payroll tax returns that comply with your state’s payroll tax requirements. When you are ready to offload the headache of payroll to a dedicated assistant who loves her work, send us an RFP and just say Payroll Information.

Accounting Solutions - Modern Accounting Knowledge Process Outsourcing (KPO Services) means hiring personnel who can do the math and who understand why they are doing it. Our American CPA consultant comes to our site to train and educate our personnel in accounting principles. She knows cutting edge American accounting and knows how to teach it. Since our turn-over is very small at iCatchIT, there is an accumulation of knowledge within our accounting group.

CRM Services – There is much more to CRM than automating processes and increasing productivity. It’s a way of doing business and should be approached as such. iCatchIT can implement effective CRM solutions and strategies that will enable your company to communicate with and service your customers in a dramatically improved fashion.

HR Services – Your company management has more important things they could be achieving than researching the complexities of today’s HR requirements. iCatchit provides professional HR solutions that will save you time and money.

Payroll Accounting Services - Paying your staff on time and accurately is inherently important to their morale and employee satisfaction. iCatchit is currently providing payroll services for companies that would rather focus their time and resources on their core business rather than the complexities of payroll services.

Application Service Provider - If your company needs the benefits of modern software solutions but lacks the skills, resources or infrastructure to implement and maintain them, let iCatchit provide them for you. Chances are that even if your company possesses the requirements to implement and maintain these solutions, we can still provide them for a lower TCO. We can tailor a solution to suit your needs and budget. From simple hosting services to complex enterprise applications, we possess the expertise to deliver the quality solutions at a fixed monthly cost.

Business Process Development - Many companies struggle to effectively manage their business processes. This is true of front office and back office processes regardless of whether they are people or systems oriented. We posess the experience to effectively bring these processes under control and positively affect your bottom line.